Privacy Policy - Lukki Casino

Lukki Casino is dedicated to protecting the privacy and personal data of our players. Our Privacy Policy explains how we collect, process, use, and secure your information when you use our services. By engaging with Lukki Casino, you consent to the practices outlined below. This policy is subject to updates; please review it regularly to stay informed of any changes. Your continued use of Lukki Casino signifies acceptance of any modifications.

Data Processing

Dama N.V., the registered operator of Lukki Casino under the laws of Curaçao, manages all data processing. This includes any personal information required for account registration, game participation, and related services. Friolion Limited, a wholly-owned subsidiary located in Cyprus, is also involved in these operations.

Accepting this Privacy Policy is essential for using Lukki Casino's services. We may amend this document to reflect updates or regulatory changes. It is crucial for players to review this Privacy Policy periodically. Continued usage of our platform confirms agreement to all updates.

Information Collection

Lukki Casino gathers information essential for providing our gaming services and fulfilling legal requirements. Such information includes:

Personal details shared during account registration (e.g., full name, date of birth, email, phone number).
Financial data, including banking and payment details, for transaction processing.
Documentation and records for identity verification, such as government-issued IDs or proof of address.
User activity logs, including transaction history, website interaction, and customer support communications.
Technical data like IP addresses, device information, and browser type to enhance site functionality.

The collection of this data enables us to meet legal requirements, ensure the smooth operation of your account, and enhance our services. By creating an account with Lukki Casino, you consent to providing accurate and up-to-date information.

Use of Information

Collected data plays a crucial role in delivering our services efficiently. Here’s how we use your information:

Account and Transaction Management: To process bets, deposits, withdrawals, and account maintenance.
Customer Support: To respond to inquiries, resolve issues, and provide necessary account-related information.
Identity Verification: For compliance with legal requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
Marketing: Subject to consent, personal data may be used to send promotional offers and updates on new services.
Fraud Prevention and Legal Compliance: Monitoring and analyzing activities to detect and prevent any fraudulent behavior or breaches of terms.
Data Analysis: Aggregating user activity data for market research and service improvement.

Such processing ensures Lukki Casino can operate safely, meet legal obligations, and offer an optimal user experience.

Marketing Communications

We may send promotional messages to our users who have given their consent. These communications can include special offers, new game releases, and exclusive bonuses. Players have the right to opt-out anytime through account settings or by contacting our support team. Lukki Casino respects user preferences regarding marketing, and once opted out, no further promotional content will be sent unless the user re-subscribes.

Disclosure of Information

Lukki Casino does not sell or rent personal data to third parties. Information may be shared under the following circumstances:

Internal Group Sharing: Within our corporate group to enhance service delivery.
Service Providers: With third-party vendors for payment processing, customer verification, and technical support.
Legal Requirements: When necessary for legal compliance or law enforcement requests.

Every disclosure strictly follows data protection laws. Third-party service providers are bound by contracts to maintain confidentiality and handle data securely.

Data Security and Retention

We implement strong security protocols to protect user data. Personal information is stored securely, using encryption and other safeguards, to prevent unauthorized access. Lukki Casino retains player data for as long as legally required and for no less than five years following the closure of an account. This retention period aligns with AML and regulatory obligations.

Cookies and Tracking Technologies

Cookies and tracking tools help improve our site’s functionality and personalize your user experience. Cookies help remember user preferences, analyze site traffic, and support marketing efforts. Users can manage cookie preferences through browser settings. However, disabling cookies may affect certain functionalities, limiting access to some features on Lukki Casino.

User Rights and Contact

Players have the right to access their information, update inaccuracies, and object to the use of data for marketing purposes. For any concerns about personal data usage or to exercise your rights, contact our Data Protection Officer (DPO). Under General Data Protection Regulation (GDPR), users can also submit complaints to the relevant supervisory authority if they believe their data rights have been infringed.

Lukki Casino is committed to safeguarding your privacy and providing a transparent gaming environment. If you have questions or need assistance regarding this Privacy Policy, reach out to our support team. We are here to help with any inquiries you may have about your data and its protection.